An apology can not fix the breakdown of this business. She is very nice and apologizing profusely. Finally the FOURTH person comes out and proceeds to the Paws to Relax building to get Rocky. It was as if everyone considered it not their job. I understand when people are busy but this was different. And again! Three people and getting close to an hour and no one answering a phone anywhere or following thru. I asked for someone to come next door to get Rocky. Then a technician finally came out to get a dog from another car that pulled up for veterinary service. I had to call to her to get her to stop and she mumbled that someone would bring him out. She returns without Rocky and proceeds to walk by me with no acknowledgement. I asked her to bring out Rocky when she came out. A technician from the vets office was taking in a pet at paws to relax. When I arrived it was obvious they were not closed because employee cars were there. Calls continued to go to voicemail with a message that they were closed. I had been trying to contact them prior to my arrival. Without ALL of the horribly frustrating details about the unconcerned attitudes, I will say it took an hour to simply pick up my pet from a place that is supposed to have an in house person available and to care for the pets left in their charge. I was assured they were being taken care of so I left him. I expressed concern about care for Rocky since no one was attending the boarding dogs as promised. Had to call Crawford Road Animal Hospital to get someone to take Rocky in. I had been told there would be someone there until noon and then back at 1. I arrived to drop Rocky, a Boxer, off Tuesday June 30, 2020 at 11:45. He continued to appear happy and well taken care of so I dismissed these thoughts and tried to adapt to their customer service inconsistency. This lack of customer service raised questions as to the care of my pet. This mutated into being harder and harder to keep up with what time and what days they would and would not be there as hours available became less and days open became a guess. Being solidly satisfied with previous boarding care given to my pets, I overlooked this and dealt with it. Some sort of change occurred about a year or so ago that resulted in a frustration process of drop off and pick up. I only hope they do not operate their veterinary clinic in the same manner. Apparently the overseeing authority at Crawford Road Animal Hospital has lost control and/or simply does not care because they have been blatantly ignoring the decline. What started as a slow decline about a year ago has now crashed and burned. We have used Paws to Relax regularly for 7 or more years but never again. When we arrived home it was apparent he had not been taken outside as needed. He was panting horribly and obviously in distress because of lack of water. He was supposed to have been bathed the morning of pick up and was not. An hour into this twilight zone experience I finally got Rocky.
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